is a publicly-held Internet telephony service provider, providing business and residential telecommunication services based on voice over Internet Protocol (Vo IP).
The company was founded in 2001 and is headquartered in Holmdel Township, New Jersey.
To initiate subscription a customer must provide a billing and shipping address in the country of service.
Vonage planned to get better terms by paying down debt ahead of schedule, and by achieving sustained financial performance.
Between March and June 2011, Vonage prepaid $70 million, reducing the balance to $130 million, the year-end 2011 target.
For 911 location services to work, subscribers must activate the 911 calling feature by registering their full address with the company.
Customers are responsible for maintaining their 911 location information at all times.
If a customer dials 911 before the 911 verification is completed, the call will usually be routed to a national 911 call center where basic information must be given (name, location, nature of emergency, etc.), after which the call is transferred to a local public service answering point, like a local Police Department.
Vo IP service relies upon consistent broadband-ISP uptime and Vo IP-equipment compatibility with the ISP's modem.
Usage is generally referred to as "unlimited", though Vonage has different national "fair use" policies limiting Vonage-to-phone calls to a few thousand minutes per month in the UK, Evidence suggests that calls are limited to a length of 3 hours and 56 minutes.
Subscribers may choose a number in the country of the service they subscribe to for their primary line, in an area code of their choice.
As part of its restructuring effort in 2010, Vonage paid off million of its debt at par, negotiated the release of more than million in cash from vendors and announced a comprehensive refinancing.
This resulted in a 0 million, pre-payable term loan with interest rates at 9.75%.
On March 8, 2007 a jury found Vonage guilty of infringing three patents held by Verizon, and not guilty of infringing two other patents.